Toll Free: (800)-634-8828 ext.5301
Direct: (740) 289-5301
Hours of Operation:
Staff On-Site: 7:00 A.M. - 4:00 P.M. Monday - Friday
On-Call Operation: As needed.
SCOCA believes that effective and prompt customer support is critical to maintaining a happy and successful client relationship.
SCOCA ITS-NOC staff work very closely with district technology coordinators, system administrators, web developers, and video experts to provide prompt, courteous resolution to client concerns. For each call or email received by NOC staff, we create a ticket in the USD/OECN Unicenter HelpDesk. The system keeps the complete history of every ticket, from the time it is opened until it is closed, and maintains a record of every ticket created. We regularly review the open tickets and follow escalation procedures to ensure that all issues are resolved in the shortest time possible.
When planned maintenance is scheduled, we make every effort to send an email to each affected site with details on the planned maintenance. If maintenance will affect our network as a whole, an email will go out to our member listservs with the maintenance details. If you have any maintenance plans at your site, please let us know in advance if it will affect your SCOCA connectivity.